Shipping Policy

Last Updated: September 18, 2026

Thank you for shopping with Zaptrix. We aim to provide a simple, reliable, and convenient delivery experience for our customers.

1. Shipping Coverage

We currently offer delivery within the United Arab Emirates (UAE).

Delivery availability may vary for certain remote or restricted areas.

2. Free Delivery

We offer Free Delivery on eligible orders.

Customers will see the applicable shipping cost at checkout before completing their purchase.

3. Delivery Time

Estimated delivery time is generally:

1–3 business days

Delivery times are estimates and may vary depending on the customer's location, courier availability, public holidays, weather conditions, or other circumstances outside our control.

4. Order Processing

Orders are normally processed after they are successfully placed and, where applicable, confirmed by our team.

For Cash on Delivery (COD) orders, we may contact the customer to confirm the order before dispatch.

Orders may be delayed or cancelled if the customer cannot be reached or provides incorrect contact or delivery information.

5. Cash on Delivery

Cash on Delivery may be available for eligible UAE orders.

If COD is selected, the customer is required to pay the order amount to the courier at the time of delivery.

Please ensure that the phone number provided during checkout is active and that someone is available to receive the order.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• Mobile/WhatsApp number

• Building or villa number

• Street/area

• City

• Any useful delivery instructions

Zaptrix is not responsible for delivery delays caused by incorrect or incomplete information provided by the customer.

7. Delivery Attempts

The courier may make delivery attempts using the phone number and address provided at checkout.

If the customer is unavailable, cannot be contacted, or refuses to receive the order, the order may be returned to the fulfillment center.

Additional delivery or return charges may apply where applicable.

8. Delays

Although we aim to deliver orders within the estimated timeframe, unexpected delays may occur due to:

• Courier delays

• Weather conditions

• Public holidays

• Incorrect or incomplete addresses

• Customer unavailability

• High order volumes

• Other circumstances beyond our reasonable control

We will make reasonable efforts to assist customers when a delivery is delayed.

9. Order Tracking

Where tracking information is available, customers may receive tracking details through the contact information provided when placing the order.

Tracking availability and updates depend on the courier and fulfillment service.

10. Lost or Damaged Packages

If you receive a package that appears damaged, please contact us as soon as possible and provide your order details and clear photos/videos of the package and product.

We will review the issue and work with the relevant delivery or fulfillment partner to determine an appropriate solution.

11. Returns

If an order is returned because of an eligible product issue, the return will be handled according to our Return & Refund Policy.

For customer-related reasons, such as refusing delivery, providing an incorrect address, or being unavailable to receive the order, applicable return or handling charges may apply.

12. Contact Us

If you have questions about shipping or delivery, please contact us:

Store Name: Zaptrix
Email: wondercart252@gmail.com
Phone / WhatsApp: +92 322 5941344

Please provide your order number when contacting us about a delivery.

Thank you for choosing Zaptrix.