Refund policy

Return & Refund Policy

Last Updated: September 18, 2026

Welcome to Zaptrix. We want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different product, please contact us so we can assist you with a return, replacement, or refund where applicable.

1. Eligibility for Returns

You may request a return if:

  • You received a damaged or defective product.

  • You received the wrong product or an incorrect item.

  • The product is significantly different from the description or images shown on our website.

  • The product has a manufacturing defect.

To be eligible for a return, the item should generally be unused and in its original condition and packaging, unless the issue is a defect or damage that occurred before delivery.

2. Return Request Period

Please contact us within 7 days of receiving your order if you want to request a return.

Requests submitted after this period may not be accepted.

3. How to Request a Return

To request a return, contact us with:

  • Your order number

  • Customer name

  • Phone number used for the order

  • Reason for the return

  • Clear photos or videos showing the issue, if applicable

Our team will review your request and provide further instructions if the return is approved.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and provide clear photos/videos of the product and packaging.

After reviewing the issue, we may offer:

  • A replacement product, or

  • A refund, or

  • Another suitable solution

The available solution may depend on the nature of the issue and product availability.

5. Change of Mind

Returns due to a change of mind, incorrect selection, or simply not liking the product may not be eligible for a refund.

For products where a change-of-mind return is accepted, applicable return shipping or handling charges may be deducted from the refund.

6. Refunds

Once an approved return has been received and inspected, we will notify you about the status of your refund.

If your refund is approved, the applicable amount will be processed through the available payment/refund method.

Refund processing time may vary depending on the payment provider or financial institution.

7. Cash on Delivery (COD) Orders

For COD orders, payment is normally collected when the order is delivered.

If an eligible COD order is approved for a refund, we may request the customer's bank/payment details or another suitable method required to process the refund.

8. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, customization, clearance, or other product-specific reasons.

If a product has special return conditions, those conditions will be communicated on the relevant product page where applicable.

9. Return Shipping

If the return is due to a damaged, defective, or incorrect item caused by us or our fulfillment process, we will determine the appropriate return-shipping solution.

If the return is due to customer preference, incorrect selection, or another reason not caused by us, the customer may be responsible for applicable return or shipping charges.

10. Order Cancellation

If you want to cancel an order, contact us as soon as possible after placing the order.

Cancellation may not be possible once an order has been processed, dispatched, or handed over to the delivery service.

11. Contact Us

For questions about returns, refunds, or replacements, please contact us:

Store Name: Zaptrix
Email: wondercart252@gmail.com
Phone / WhatsApp: +92 322 5941344

Please include your order number in your message so we can assist you faster.

Zaptrix reserves the right to review each return and refund request according to the circumstances of the order and applicable laws.